SHIPPING POLICY

Shipping Areas
We currently ship to:
• France (Metropolitan)
• Belgium

Processing Time
• Orders processed within 1-2 business days
• Processing time excludes weekends and holidays
• You'll receive tracking information once shipped
• Order confirmation sent immediately after purchase

Shipping Methods & Costs

France:
• Standard Shipping (3-5 business days): €4.99
• Express Shipping (1-2 business days): €9.99
• Free shipping on orders over €50

Belgium:
• Standard Shipping (3-5 business days): €5.99
• Express Shipping (1-2 business days): €11.99
• Free shipping on orders over €60

Tracking
• Tracking number provided for all orders
• Track your package via email link
• Delivery confirmation required for all shipments

Delivery
• Signature may be required for delivery
• If you're not home, package left with neighbor or pickup point
• Delivery attempts: 2-3 times before return to sender

Delays
• Weather conditions may cause delays
• Holiday seasons may extend delivery times
• Contact us if package is significantly delayed

Lost or Damaged Packages
• Report lost packages within 15 days of expected delivery
• Report damaged items within 48 hours of delivery
• We'll investigate and provide replacement or refund

Contact Us
Shipping questions:
Email: [twagira.pa1@gmail.com]
Response time: 24-48 hours

Last updated: December 22, 2025